Privacy Policy

1. Introduction

Welcome to TubeGrabr ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

Account information (name, email address, password) if you create an account
Contact information when you reach out to us
Newsletter subscription email addresses
Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Operating system information

2.3 YouTube URLs

We temporarily process YouTube URLs that you provide to deliver our services. We do not store these URLs permanently or associate them with your personal information.

2.4 API Usage Data

If you use our Developer API, we collect and store the following information:

API key and authentication credentials
API request details (endpoint, method, parameters)
Response codes and error messages
Request timestamps and response times
IP addresses and user agents
Usage statistics and rate limit information

2.5 Webhook Data

If you configure webhooks for API events, we collect and store:

Webhook URLs and configuration settings
Event types and delivery preferences
Webhook delivery logs (status, attempts, timestamps)
Payload data sent to your webhook endpoints
Response codes and error messages from your endpoints

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our services
To process your requests and transactions
To send you newsletters and updates (with your consent)
To respond to your inquiries and provide customer support
To improve our website and services
To detect and prevent fraud and abuse
To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Downloaded files are temporarily stored on our servers and are automatically deleted after 1 hour to protect your privacy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Data: Retained until you delete your account or request deletion
Temporary Files: Automatically deleted after 1 hour
API Analytics: Retained for 90 days for performance monitoring
Webhook Logs: Retained for 30 days for debugging purposes
Newsletter Subscriptions: Retained until you unsubscribe
Legal Compliance: Some data may be retained longer if required by law

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookies Policy.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

7. Third-Party Services

We may use third-party services to help us operate our website and provide our services. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use include:

YouTube API: For fetching video information and metadata
Analytics Services: For website usage statistics
Email Services: For sending newsletters and notifications
Cloud Storage: For temporary file storage

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: Request a copy of your personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information under certain circumstances
Right to Restriction of Processing: Request that we limit the processing of your information
Right to Data Portability: Request transfer of your information to another service provider in a structured, machine-readable format
Right to Object: Object to processing of your information for direct marketing or other purposes
Right to Withdraw Consent: Withdraw consent for data processing at any time (where processing is based on consent)
Right to Lodge a Complaint: File a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any of these rights, you can:

Log in to your account and use the data export/deletion tools in your profile settings
Contact us at privacy@tubegrabr.com
Submit a request through our Contact Page

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

9. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Consent: You have given explicit consent for processing (e.g., newsletter subscriptions, cookies)
Contract Performance: Processing is necessary to provide our services (e.g., account management, API access)
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
Legal Obligation: Processing is required to comply with legal requirements

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements, including Standard Contractual Clauses (SCCs) where applicable.

11. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through a prominent notice on our website. You are advised to review this Privacy Policy periodically.

13. Contact Us & Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

Email: privacy@tubegrabr.com
Data Protection Officer: dpo@tubegrabr.com
Contact Page: Contact Us

You also have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your data appropriately.